Deleting your HappyCampy account
You can delete your account and the data linked to it yourself — in the HappyCampy app or on the website. The account is deleted straight away; this cannot be undone.
In the app
- Open the Profile tab («Профіль»).
- At the bottom, tap Delete account («Видалити акаунт»).
- Confirm with Delete («Видалити»).
On the website
- Sign in and open Dashboard.
- Under your details, click Delete account.
- Confirm with Yes, delete.
Can't sign in?
Write to info@happycampy.com.ua from the address linked to the account and we will delete it within 30 days. If you write from another address, we may ask you to confirm the account is yours.
Camp organizers
An account a camp depends on can't be deleted with the button: the families' bookings and conversations rest on it. Write to info@happycampy.com.ua and we'll close it together.
Deleted straight away
- Your name, email, phone and sign-in details — your password and any Google or Apple link.
- Every sign-in: you are signed out on all devices.
- Your children's profiles, including allergies and medical notes.
- Devices registered for notifications, the notifications themselves, favourite camps and waitlist places.
What is kept, and for how long
A booking and a conversation have two sides — you and the camp. So some data is kept for the periods in section 10 of the Privacy Policy, with your account shown there as a deleted account («Видалений акаунт»).
- Bookings and payments — with the child's name and date of birth and the phone number given when booking: 3 years after the session ends, in case of a dispute.
- Health details given in a booking form: up to 30 days after the session ends, or after the booking is cancelled.
- Your messages in conversations with camps: 1 year after the session ends.
- The record of what you agreed to and when: 3 years after the account is deleted.
- Each request to support: 3 years after it is resolved.
- Technical security logs: up to 12 months.
Data the camp received
The camp you booked with received the booking details and processes them as an independent controller under its own rules. Your child's documents go to the camp directly — HappyCampy does not store them. For that data, contact the camp.